enablement  Help your agents succeed through a single user interface Give your agents the tools, guidance, and data they need to resolve issues. Agents will speed resolutions and deliver a more personalized, effective level of support using service software that accesses all customer information in one place—even pulling data from systems outside customer service. - Support agents with a visual interface that delivers role-tailored experiences - Manage cases faster and provide differentiated levels of support - Speed resolution using machine learning and advanced analytics capabilities  Unified knowledge  Give agents and customers answers on the spot Access and deliver consistent answers across channels using a searchable knowledge base. Personalize content on the portal for customers and measure response impact through in-depth analytics. - Deliver the right answers at the right time across channels - Capture content from social media, service interactions, and experts - Understand how your knowledge base is being used with rich analytics, helping you improve and add information based on customer needs  Digital intelligence  Be proactive with built-in digital intelligence Enable predictive customer service using data analytics built into your customer service software. Identify trends, anticipate opportunities, and gain invaluable insights through interactive dashboards and data visualization capabilities. - View real-time key service metrics through fully customizable dashboards - Automatically detect sentiment and intent on social posts using built-in intelligence - Resolve issues faster by using machine learning to reference relevant articles and cases - Get quick insights to help identify trending issues  Tailor and extend Dynamics 365 across your business   Add prebuilt applications  Do even more with Dynamics 365 for Customer Service using AppSource. Enhance your customer support software and processes by integrating add-on applications from Microsoft and our partners.  Customize your applications  Do more with your Dynamics 365 data. Easily create custom applications that connect with Dynamics 365 to solve your exact business needs—with little to no additional code development.